This Privacy Policy explains how Lumenforge Studios LLC ("Lumenforge," "we," "us," or "our") collects, uses, and shares information in connection with our website, apps, and games (collectively, the "Services"). By using the Services, you agree to the practices described here.
1. Information we collect
We try to collect as little as possible. The categories below describe what we may collect, depending on which of our Services you use.
Information you provide
- Contact information when you email us (your name, email address, and the contents of your message).
- Account information for products that have accounts (e.g., username, email).
- Support information you choose to share when contacting support, such as device details or screenshots.
Information collected automatically
- Device and usage data such as device model, OS version, app version, crash reports, and basic feature usage. This is used to diagnose problems and improve the Services.
- Log data such as IP address, access times, and referring pages, when you visit the website.
Information from third parties
- Apple and other platforms may share aggregate, non-identifying analytics about App Store activity (e.g., download counts, crash reports) under their own privacy policies.
2. How we use information
- To provide, maintain, and improve our Services.
- To respond to support requests and communicate with you.
- To diagnose crashes and fix bugs.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
3. How we share information
We do not sell personal information. We may share information only as described below:
- Service providers that help us operate the Services (e.g., crash reporting, hosting, email delivery), under contracts that limit how they use that information.
- Legal requirements when required by law, subpoena, or to protect the rights, safety, and property of Lumenforge or others.
- Business transfers if we are involved in a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.
4. Children's privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
5. Data retention
We keep personal information only as long as we need it to provide the Services or to meet legal obligations. Diagnostic data is typically retained for a limited period and then aggregated or deleted.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain uses. To exercise these rights, email privacy@lumenforgestudios.net.
7. Security
We use reasonable technical and organizational measures to protect personal information. No system is perfectly secure, however, and we cannot guarantee absolute security.
8. International users
Lumenforge Studios LLC is based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.
10. Contact us
Questions about this policy or our privacy practices? Email privacy@lumenforgestudios.net.